Life Science & Diagnostics Interviews

Primary Sources.

A primary source is a first-hand account: the person who was there, saying it in their own words. This series is built that way. Long-form interviews with the people who buy scientific instruments, and with the people who spent careers selling to them, on the record. Nothing here is asserted because it sounds right. If a buyer did not say it, it is not in the series.

Latest

Primary Sources · September 2026

How a Customer Defines Partnership

Grace van der Gugten has spent about fifteen years running clinical mass spectrometry, newborn screening included. When an instrument goes down, she is not thinking about what her vendor considers a reasonable response time. She is thinking about the babies whose results are waiting. She told me what earns her loyalty to a vendor, and it was not the spec sheet.

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